- 1. Order placement and order inquiry
FAQ
Discover everything you need to know about the MAXYOYO Trade Program! Explore how you can partner with us to bring comfort and style to your customers while enjoying exclusive perks!
1. Order placement and order inquiry |
Is it safe to use my credit card on your website?
No worries. Shopping with MAXYOYO is absolutely safe because we use a technology called Secure Sockets Layer (SSL) to protect your information as it is transmitted to us. In a nutshell, SSL is the gold standard in Internet encryption technology, which means it scrambles data as it travels from your computer to our website’s server. |
How do I know my connection is secure?
Anytime you click “Buy Now,” you’ll be transferred to our secure shopping cart at https://www.maxyoyo.com. (FYI: When “http” changes to “https” in a URL address, you are being moved to a secure server. That’s good.) Check the bottom corner of your browser window. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active and the server is secure. |
What if I can’t access the secure server?
If you can’t access the secure server for any reason, please contact us. Some browsers and firewalls do not permit communication through secure servers. In that case, you won’t be able to connect to the server and therefore won’t be able to place an order through an insecure connection. |
What forms of payment does MAXYOYO accept online?
We accept the following forms of payment: Visa MasterCard American Express Discover PayPal AmazonPay GooglePay ApplePay |
What if I don’t have a credit card?
If you don’t have a credit card, we accept other payment methods such as debit cards, PayPal, and bank transfers. Please contact us for more options tailored to your region. |
When will my credit card account be charged?
Your credit card will be charged at the time your order is processed. You will receive a confirmation email with the details of your purchase immediately after. |
How will this purchase show up on my credit card statement?
The charge will appear on your credit card statement under our company name, MAXYOYO, or a similar description. If you have questions about the charge, feel free to contact us. |
Do I have to pay sales tax?
Sales tax will be applied to your order based on your location and applicable tax regulations. The tax amount will be displayed during checkout. |
Hey! I think I got charged twice! What’s going on?
If you believe you were charged twice, please check your statement to ensure the duplicate charge isn’t a pending transaction. Contact us immediately with your order details, and we’ll resolve the issue promptly. |
How do I order online?
Ordering online is easy! Browse our website and select the product(s) you want. Add items to your cart and proceed to checkout. Enter your shipping, payment, and billing information. Confirm your order and await a confirmation email. |
What if I’m ordering outside of the U.S.?
We ship internationally to many countries. Additional shipping fees and customs duties may apply. Please contact us for details about shipping options and rates for your location. |
How will I know my order has been received?
Once you place your order, you will receive a confirmation email with your order details. If you don’t receive the email, please check your spam folder or contact us for assistance. |
Will you send my order C.O.D.?
We currently do not offer Cash on Delivery (C.O.D.) services. All orders must be prepaid through the payment methods listed on our website. |
How long does it take to receive my furniture after placing an order?
Delivery times vary based on the product and your location. In-stock items typically ship within 3-7 business days, while custom or bulk orders may take longer. You’ll receive tracking information once your order ships. |
How can I get in touch for more information or assistance?
You can reach us via email, phone, or the contact form on our website. Our friendly customer service team is available to assist you with any questions or concerns. |
- 2. Product Information
2. Product Information |
What are MAXYOYO products made of?
MAXYOYO products are crafted using high-quality materials designed for comfort, durability, and style. Our futon mattresses feature polyester fabric covers with premium fillings such as 7D spiral fiber and high-density foam for optimal support and softness. For bean bags, we use soft yet sturdy fabrics like corduroy, Sherpa, or faux fur, combined with high-density foam chunks for superior comfort and resilience. |
How do I care for my MAXYOYO Futon Mattress and Bean Bag?
Futon Mattress: Regularly air out the mattress and use the included dust cover to protect it. Spot clean any stains with a damp cloth and mild detergent. For deeper cleaning, the removable cover can be machine washed. Rotate the mattress periodically to maintain even wear. Bean Bag: The removable cover makes cleaning easy—simply unzip and machine wash on a gentle cycle. Allow the cover to air dry completely before reassembling. Occasionally fluff the foam filling to maintain its shape and comfort. |
What types of home furniture do you manufacture?
MAXYOYO specializes in multi-functional and space-saving furniture designed for modern living. Our product range includes: Futon mattresses Bean bag chairs and beds Folding sofa beds Floor mats and cushions Kids’ furniture, such as play couches and bean bags We focus on providing versatile, stylish, and practical solutions for any space. |
Can I customize furniture pieces according to my specific needs?
Yes, MAXYOYO offers customization options for select products, including futon mattresses and bean bags. You can choose from a variety of colors, fabrics, sizes, and designs to match your preferences. For custom orders, please contact our sales team to discuss your requirements. |
What materials do you use for your home furniture?
We use premium materials that prioritize comfort, durability, and safety: Fabrics: Corduroy, Sherpa, faux fur, and polyester, all soft to the touch and easy to clean. Fillings: High-density foam chunks, memory foam, and 7D spiral fiber for excellent support and shape retention. Accessories: Non-slip bases, zippers for removable covers, and protective layers for added convenience. Our materials are eco-friendly and selected to ensure long-lasting use while meeting modern design standards. |
- 3. After-sales service and guarantee
3. After-sales service and guarantee |
Is my purchase guaranteed?
Yes, MAXYOYO stands behind the quality of its products. We offer a satisfaction guarantee to ensure your confidence in purchasing from us. If you encounter any issues with your order, our customer service team is here to assist you. |
What is MAXYOYO’s return and exchange policy?
We accept returns and exchanges within 30 days of purchase for items in their original, unused condition with all packaging intact. Customized products may not be eligible for returns unless defective. Please contact our support team to initiate the process, and we will guide you through the next steps. |
How do I make a return?
To make a return, follow these steps: Contact our customer service team to obtain a return authorization. Repack the product in its original packaging to ensure safe transit. Ship the item back to the address provided by our team. Once the product is received and inspected, we will process your refund or exchange promptly. |
How do I receive a refund?
Refunds are issued to the original payment method once the returned item has been inspected and approved. The processing time may vary based on your payment provider, but we aim to complete refunds within 5-7 business days after receiving the return. |
How do I receive an exchange?
To request an exchange, contact our customer service team with your order details and the desired replacement item. We will provide instructions for returning the original product and shipping the replacement. Exchange requests must comply with our 30-day return policy and item condition requirements. |
How do you handle damages or issues upon delivery?
If your item arrives damaged or defective, please notify us within 7 days of receipt. Provide photos of the damage and your order details to our customer service team. We will assess the situation and offer a solution, which may include a replacement, repair, or refund, depending on the issue. Rest assured, we are committed to resolving such matters promptly. |
- 4. General questions
4. General questions |
What’s your Customer Service?
MAXYOYO provides responsive and reliable customer service to address inquiries, assist with orders, guide through customization options, and resolve any post-purchase concerns. Our goal is to ensure a seamless and satisfying experience for all our customers. |
How can I get in touch for more information or assistance?
For assistance or inquiries, you can contact us via: Email: Reach out to our customer support team. Phone: Call us directly during business hours. Online Form: Use the contact form on our website for quick communication. |
Can I customize furniture pieces according to my specific needs?
Yes, MAXYOYO specializes in customized furniture solutions. We can adjust dimensions, materials, colors, and designs to match your specific requirements and preferences. |
Do you accept home furniture OEM & ODM orders?
Certainly! We are equipped to handle both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) orders, offering tailored production to meet your brand’s needs and specifications. |
Can you provide detailed information on your customization process?
Our customization process is straightforward: Share your design preferences, dimensions, materials, and other requirements. We evaluate your needs and provide a proposal, including pricing and timelines. Samples or design drafts are prepared for approval. Upon confirmation, we proceed with production and conduct strict quality checks. Delivery is arranged based on your preferred method. |
What is your major market?
MAXYOYO serves a global customer base, with a strong presence in North America, Europe, and Asia. We cater to both individual buyers and businesses, including retailers and distributors. |
What certifications do your company and products hold?
Our company adheres to international standards and holds certifications such as ISO9001 for quality management. Our products comply with global safety and environmental standards, including fire resistance and eco-friendly material certifications. For specific certifications related to your purchase, feel free to contact us. |